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08 / WORKFLOW

Operations Knowledge Base

Scattered know-how kept as knowledge the whole team can use

OPERATIONS KNOWLEDGE BASE DASHBOARD24OPEN ORDERS6AT RISK3SHIP THIS WEEK12OPEN ACTIONSCAUTIONS1PO-000000 CARE LABEL WORDING PER BUYER A1PO-000001 NO SIDE SEAM STITCH ON COLOR B2PO-000002 CARTON MARK — BRAND B FORMAT2PO-000003 PACK RATIO 1-2-2-13PO-000004 FACTORY 2 HOLIDAY MM/DD

PROBLEM

What each order needed was scattered across personal notes, mail threads and private spreadsheets. The same problem came back every season, and whoever had not seen it before hit it again. If the person who knew was away, nobody knew.

THE OLD PROCESS

  1. 01Try to remember
  2. 02Search old mail
  3. 03Ask whoever handled it last
  4. 04If nobody is around, proceed and find out the hard way

WHAT I BUILT

  • Order-level cautions and requirements in one dashboard
  • Everyone on the team writes into it, not just the person who built it
  • Team leads review and adjust what has been entered